At Paul Medawar Fine Jewelry, we treat each customer like a member of the family. With over 90 years in the business, we’ve had the honor of restoring family heirlooms, designing custom engagement rings, and repairing watches that have been passed down for generations.
We understand that jewelry is much more than an accessory. It holds sentimental value and can help you commemorate important lifetime accomplishments, from graduating college to welcoming your first child into the world.
Our Commitment to Excellence
No matter what, our team will be more than happy to help you celebrate life’s precious moments. Our jewelers breathe life into each custom design with precious metals, as well as diamonds and other gemstones. Everything we craft is imbued with meaning for our customers and their loved ones.
We don’t take this responsibility lightly, which is why our jewelry store has a legacy for continued excellence in customer service. It has always been our goal to exceed each customer’s expectations so they leave feeling happy and like they’ve been truly cared for. Often, many of our guests return because they had such a positive first visit!
Even if you’re just window shopping, you can expect the same high level of customer service that every person receives at Paul Medawar Fine Jewelry. We’re committed to serving our guests!
How We Compare to Other Retailers
It’s a shame that some retailers in the jewelry industry have faltered in their commitment to excellent customer service. Our team has noticed a trend of more online jewelry retailers, along with a sharp decrease in the quality of customer interactions. Fortunately, you won’t find that failing when you visit our premier jewelry store in Grand Rapids.
Our team goes through rigorous training before being allowed the highest honor—serving our customers with their expertise in fine jewelry, along with genuine warmth and compassion. Unlike other stores that only care about profits, we’re rewarded by the smiles we see on our customers’ faces once they find the perfect gifts.
When you visit our store, you are an esteemed guest. This means that we treat you with the utmost care and respect. Not only do we follow up with our guests after they visit our showroom, but we are also available through call, text, and email so you can find the perfect accessory for either you or a loved one. There is no question we won’t answer and no request we won’t do everything in our power to fulfill. You are always our highest priority.
Using Technology to Better Serve You
We understand that our customers are busy with their own personal lives. That’s why we’re more than happy to connect through different channels of communication, not just over the phone. Our team will attend to your needs, whether you wish to browse our showroom in person or reach out after your visit through call, text, or email.
We understand that you may need to “sleep on it” before making a final decision. If you need more time, we encourage you to come back to our store at a later date. You may also call, text, or email us if you wish to continue your jewelry shopping experience from your home or office. We’d be more than happy to accommodate your busy schedule.
Helping You Select the Perfect Gift
It is our sincere wish that you find a gift your intended recipient will treasure for a lifetime. If you’ve shopped with us before, our artists on staff can look at your past purchases with us to recommend jewelry that will complement what you’ve already bought.
Please don’t hesitate to reach out if you’re looking for jewelry gift ideas. It’s our honor to help you celebrate life’s special occasions! We understand the importance of forging lasting relationships with our customers, learning their preferences in jewelry so we can make personalized recommendations. Whether we’re communicating in person or via text message, you’ll find that our team is always kind, thoughtful, and knowledgeable.